HELP CENTRE
FAQ
Answers to common questions about fitment, sizing, orders, shipping and returns.
Fitment & Sizing
How do I know which centre-cap size I need?
Check the Diameter options and fitment information on the product page, then compare them with your existing centre cap. Our How to Measure guide explains which dimensions to check before ordering.
If you own a BMW, check out the BMW CENTRE CAP SIZE GUIDE.
What if I do not know my BMW chassis code?
Use your registration documents, vehicle information screen or manufacturer documentation to confirm the model and year. BMW owners can also use our BMW Size Guide to compare verified model and chassis information.
What should I do if I am still unsure about fitment?
Contact us before ordering with your vehicle make, model and year, plus clear photos and measurements of the existing cap where possible. We can help you narrow the options, but you should always verify the listed dimensions against your vehicle.
Products
Are your products genuine manufacturer parts?
The Centre Cap is an independent aftermarket retailer. Products are replacement parts unless a product page expressly states otherwise. Please review each product description and images before ordering.
How many centre caps are included?
The quantity supplied is stated on each product page. Check the product title, description and package details before adding the item to your cart.
Orders
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will check the order status, but changes or cancellation may not be possible once the order has been fulfilled.
I have a question about an existing order. What information should I send?
Use our contact form and include your order number, the email address used for the order and a clear description of what you need help with.
Shipping
Where do you deliver?
Available delivery destinations and services are shown during checkout.
How long will delivery take?
Delivery estimates depend on the destination and service selected. Review the estimate shown during checkout for the latest information.
Returns
Can I return an item if it does not fit?
Contact us before returning an item so we can confirm the currently available options. Do not send anything back until return instructions have been provided.
How do I request a return?
Contact us with your order number and reason for the request. Do not send an item back until return instructions have been provided.